FAQs - Rowe & Co Photography

FAQs about Rowe & Co Photography

This is the most important one... Being a Mum comes #1, then being a photographer - this is meant to be a part time job (its a lot more!) working around my three kids and my husbands job.

Our style is bright with limited editing to the person but emphasising things like the environment. We do a mix of posed and candid shots so you get the best of both worlds. Alex hand edits every picture that is selected and to adjust to a different style causes extra work for us and puts our brand at risk of looking inconsistent and a misrepresentation of what we do. If you want a specific style/look that isn't what we create it's best to keep looking for another photographer.

Below are some frequently asked questions, issues we have come across in alphabetical order -

Additional people – If you would like more people than what the package offers it is $25 per person. This is based on the additional work that goes into including that person ie the poses and editing.

Altering photos – You must not alter the photos we send you ie adding a filter it distorts the work we have created and misrepresents our brand. This is in the Terms & Conditions you sign.

Altering physical attributes - While we use photo editing software to enhance our photos, we will not alter your physical appearance beyond removing scratches/bruises or dribble rash or removing something like a person, rubbish bin or car in the background - though I try hard to ensure these things aren't in the photo during our session. Special requests for removal of lipstick, tattoos, stickers, plasters, pen marks, black eyes take a lot of extra time and will incur a fee as it is not a standard practice for us.
Booking process –

Potential client enquires through the online form, email or directly to us on Messenger
New clients have to sign the T&Cs which requires your email address. Return clients can review the T&Cs to see if they've changed
Once the T&Cs are signed we will email you an invoice for the deposit through Hnry. Deposits need to be paid within 24 hours to hold your booking, unless agreed prior. The email may go into your junk or spam folder so check there if it's not in your inbox. It is important you use the invoice number when paying otherwise I have to chase Hnry to match the payment with the invoice in the backend which can take a few days. Through this system you can pay by credit card as well. No booking is held without T&Cs signed and deposit paid.
Once the deposit is paid we will send you the package invoice with the remaining amount on it. This can be paid in installments or in full two weeks prior to your shoot. If you are late paying the package invoice an automated reminder will be sent to you from Hnry. Please note the second invoice will have a different invoice number.

Cake Smash/1st Birthday - Cake smash sessions are held on location, you are to bring the cake, decorations, waterproof mat. We can help suggest where to set it up for good lighting. For 1st birthday sessions you can bring along your own decorations/ props, we do have wooden 1 and one's available to use.

Competition winners are to complete the booking which includes signing the T&Cs and paying the deposit within one week of winning or will forfeit their prize.

Event photography - We do not offer event photography such as Weddings, birthday parties, concerts, sports games, Christenings. A reunion/family/group of people getting together for a photo shoot is considered different and would depend on the size and location.
Galleries - You get to select your images from an unedited, watermarked gallery. If you'd like more images than in the package it is $10 each or $99 for the whole selection gallery. Once you have made your selections we will edit the images removing rashes, dribbles, runny noses, fixing lighting, shadows and removing the watermark. Anything special outside of these edits will incur a fee (see altering physical attributes). As an added bonus, Alex chooses a few photos from your selections to turn into black and white copies as well, at no additional cost!

Ghosting - If we have had got to the point where you are to sign the T&Cs and pay the deposit but you disappear then I've already spent a reasonable amount of time going back and forth with you. I will follow up once to see if you still want to go ahead and if I don't get a response then won't be following up again and it's unlikely I will allow you to book in the future.
Gift vouchers - We have digital gift vouchers available for you to purchase. These can be for a set amount or for a particular package. They make the perfect gift for that tricky to buy for person, or just to help create special memories with the people you care about!

In-home backdrop sessions - We no longer offer in-home backdrop sessions as it takes a lot of effort for one person to set up, and then trying to get the lighting right doesn't always work. We will occasionally offer mini backdrop sessions held at a venue throughout the year, enquire if that is of interest.
Instagram – We don’t have Instagram. I worked in digital marketing communications for 15 years before studying photography and at one point was managing so many social media platforms at once, and that was when I was on salary so actually getting paid for the conversations unlike now where 95% of conversations I have go nowhere... having one spot where people can see our specials, work and communicate with us makes things easier, having more platforms would make it unbearable/unmanageable.

Late clients - Be on time, even better, be early! We often have multiple sessions back to back. Your session starts from your agreed upon time and finishes when it reaches the duration stated on the package. If you turn up 15 minutes into your half hour session, you will only have 15 minutes left. If we are able to allow additional time, additional fees apply see our T&Cs.
Late payment penalty fee - We ask for full payment to be made two weeks in advance of the shoot date, unless agreed in advance, this is so we have enough time to replace your booking if you can no longer make it and to cover the time spent following up. If you are late paying the remainder fees it will incur a $25 late fee.

Marketing - We post a selection of your photos to our Facebook page, we do not name or tag anyone. We may use the photos on our website or for social media advertising. We only post photos from the ones you have selected, we do not ask for your input. If there are certain photos you don't want us to post please tell us at the time of booking, or during the selection process, not after. A fee may be applied or booking may not go ahead.

Modification/negotiation on packages is not available - We used to allow this and it was a massive disservice to ourselves. We already offer regular specials and the occasional competition, so we will not be lowering our prices further as we barely make minimum wage as it is.

Newborn photography - We offer lifestyle newborn photography, generally on location unless you are a return client. Lifestyle sessions mean no backdrop, no wraps or costumes. We do bring along posing beans, blankets/sheepskins to get some of baby on their own you are welcome to bring other bits and pieces to be included.
Ongoing offers - We have a number of ongoing offers such as our no sweat discount, return client discount and refer a friend. Occasionally we run mini sessions, and people can win vouchers from us. Please note that apart from the No Sweat Discount no two discounts can be used together, which also applies to sale priced sessions.

Phone number – We do not have a phone number listed. We're a husband and wife photography team, my husband works full time and is on call often as well. Alex hand edits all the selected photos while I do all the marketing, communications, shooting and culling. When I'm not working I have my toddler, five and seven year olds with me and can't hold a conversation with them around easily... It's also better for me to be able to refer to the conversation if it's written down on email or messenger... Plus I don't want my personal number to end up on tonnes of call lists or getting calls constantly throughout the day! If it seems likely we will have issues trying to find each other for your shoot then we can exchange numbers.

Raw images - We will never give out the raw images! A potential client told another photographer that we said we would give them the raw images in our package, this is 100% not the case. All our photos are hand edited by Alex and delivered in jpeg format only. We would never give raw images to anyone so please don't ask.

Reschedules - Due to an unprecedent amount of reschedules in 2025 we have had to rethink our boundaries on these. Mini shoots are for a set date and location, these cannot be rescheduled. If you let us know you cannot make it within two weeks of the shoot you will be refunded the full package amount minus deposit. Less than one weeks' notice no refund will be given. Regular shoots can have one reschedule. Wet weather does not count as a reschedule.
Sunrise and sunset sessions - These are no longer an option. If you would like a sunrise or sunset session it is best you find another photographer. Our shooting times are 9.30 - 2.30 Wednesday, Friday and Saturday with Sunday being a back up day for rain.
Terms & Conditions – T&Cs must be signed and non refundable deposit made for the session to be locked in, until those are both done that session is available for someone else to take. If you have any questions or concerns about the Terms & Conditions please let us know before signing so we can discuss it.

Wet weather - In 2026 our scenic indoor wet weather location is being renovated until May 2027. If it is raining on the day of your shoot we will move to the next best day for all parties. This will not count as a reschedule.
Whole Gallery - Every package comes with a set amount of photos you get to select, if you would like more than that you can purchase them for $10 each or $99 for the whole selection gallery. Please note it is only the selection gallery, not every photo we have taken as that would be hundreds, no matter the session, and take such a long time to edit. Plus we remove the ones with motion blur, blinking, people looking away. arms in the way. That sort of thing.

Have a question that isn't answered here? Then please contact us on rowecophotography@gmail.com